2. From the list of receipts, choose the one that needs to be refunded.
Click the vertical ellipsis (⋮) on the top right corner of receipt window and tap the ‘Refund’ button.

3. Tap the item to be refunded from the receipt on the left side, and it will appear on the ‘Refund receipt’ on the right. Then tap the ‘Refund’ button at the top-right.

4. In the receipt list, the refunded receipts will be marked in red text.

Note:
You can issue a refund only when the device is connected to the Internet.
The stock of the items will be increased by the quantity that has been refunded.
You can process a refund of the receipts issued on other POS from the same store.

1. In the Add Product form, go to option ‘Sold by’ to indicate whether a product is sold by piece (bottle, pack, etc.) or by weight (kilogram, pound, etc.).

2. Tap on the Unit section to open a drop-down list to choose the type of unit. Enter the price per weight as kilogram or other. Tap Save to apply settings.

3. When adding a product sold by weight to the ticket, a number pad will appear on the screen. Enter the weight of the product and tap ‘OK’.

4. The product will be added to the ticket with the indication of price for a weight multiplied by its actual weight.

1. Start Alto’s POS app (Android, iOS or Desktop) and go to the Point of Sale interface.

2. Scan your product’s barcode with a scanner to add it to your ticket.

3. Rescan the same barcode to add one or more of the same product to the ticket.

Make sure that you have discounts created beforehand.

Applying discounts to specific products

1.     Go to Point of Sale > Sales.

2.     Tap ordered product(s) to add them to your ticket.

3.     To apply a discount to a specific product, tap on it in the ticket.

4.     On the product window, under the Discounts section select the one you want to apply and tap Save.

5.     The ticket amount is now re-calculated taking into account the discount. Discount sign will show up next to the product and the Discounts line with the discount value will appear in the lower part of the ticket.

6.     Proceed to checkout as usual.

Applying discounts to the total ticket amount

1.     Go to Point of Sale > Sales.

2.     Tap ordered product(s) to add them to your ticket.

3.     Tap Discounts on the sales screen.

4.     Choose and tap on the discount to apply it to the whole order. The ticket amount is now re-calculated taking into account the discount. Discount signs will show up next to all products and the Discounts line with the total discount value will appear in the lower part of the ticket.

6.     Proceed to checkout as usual.

Cancelling /removing discounts

To cancel / remove the discount:

1.     Tap the Discount line on the ticket.

2.     On the pop-up window, select the Trash icon to remove/cancel it.

3.     The ticket amount is now re-calculated taking into account the removed discount.

1. To add a modifier, go to the Back Office and tap Modifiers under Products on the navigation menu. Next, click ‘Add Modifier’ button.

2. Enter the name of the modifier.

Then, click Add Option to create a modifier option.

Enter the modifier name and its price in the corresponding fields. For more options, repeat the same action.

Choose location(s) from the drop-down list at which you want this modifier to be available or turn the toggle on to activate it automatically at all locations.

3. Click ‘Save’ to save the modifier. Now you’re ready to offer options from your modifier on the Point of Sale.

Next, go to Products. Tap on the product to which you would like to apply the modifier.

4. Toggle on the corresponding modifier under the Modifiers section and Save the product.

Now you’re ready to offer modifier options on the Point of Sale.

Go to the Point of Sale > Sales. Tap on the ordered product.

5. Choose the modifier option(s) and specify the product quantity.

6. Once you tap Save, the product with the chosen modifier option(s) will show up in the ticket.

NOTE: To view sales data (quantity sold and amount) for modifiers, go to Back Office > Reports > Modifiers. Track stock feature is not available for modifiers.

Go to the Back Office to add a product. Select the Products menu. Tap Add Product to add a new product.

1. In the Add Product form, go to option ‘Sold by’ and choose option sold by weight/volume (kilogram, pound, liter, etc.).
2. Enter the product price per one liquid measure. For example, by indicating the measure in the name of the product, such as “Apple Juice 1L”. Save changes.

3. When selling a liquid product, you will see a pop-up number pad on the screen. You can enter the proportionate amount to a liter of the product and tap Save.

For example, your measure is set to a liter and you are selling 500 ml of the liquid product. In this case, you indicate 0.5 in the quantity field and tap OK.

4. Next, you will see your product added to the ticket. The price will be shown as price per liter multiplied by the actual selling portion indicated via number pad. The sold amount of the liquid product is further deducted from the stock.

As a default, the All Products area displays all your products in an alphabetical order. By creating custom pages and naming them according to your needs, you can organize all your products into logical groups.

1. To create a custom page, tap on Page 1 on the bottom of the All Products area.

2. Tap and hold on any empty square containing (+) sign in the Page 1 area.

3. Next, the screen will switch to the Product Layout Setup mode. Tap any square containing (+) sign, where you want to place your product.

4. In the new window, you will see a list of all your products in Alto’s POS.

5. Next, you can perform a search for a specific product or choose it from the list and add it to the selected square on the Product Layout Grid.

6. By repeating the same actions, you can add Categories and Discounts to the Layout grid.

Organizing Pages

1. When you are in the product layout setup mode, tap on a Pen icon next to Page 1 at the bottom of the screen and change its name.

2. In the ‘Change name’ editing screen, fill in the ‘name’ and tap ‘Submit’.

3. Tap the (+) sign next to a page name to create a new page.

4. Tap ‘Done’ to save changes to the layout.

How to Add a Predefined Ticket

1. To add a Predefined Ticket in Alto’s POS, go to the Back Office > Settings > Predefined Tickets. Tap the (+) button to add a predefined ticket.

2. In the name section, input a desired table name, for example, “Veranda Table 1”. Choose one of your locations and assign a POS device. Tap Save to add a predefined ticket.

3. You can create a separate set of predefined tickets for each of your business locations such as restaurants or stores. To do so, go to Settings > Predefined Tickets and choose a location from the drop-down list on the top right corner. 

How to Create Open Tickets

1. To create an Open Ticket in Alto’s POS, go to the Point of Sale > Sale and add an item to the ticket. Tap the Save button at the bottom of the Ticket area.

2. Tap the drop-down list in the next window to choose a predefined ticket, such as a table number. Thus, the open ticket will be assigned to the chosen predefined ticket name. Already assigned predefined tickets are not displayed in the drop-down list.

3. Open Tickets can also be saved under ‘Custom ticket’ from the drop-down list. You can enter a new Name and a Comment to the custom ticket and tap Save.

How to Edit Predefined/Open Tickets

1. To edit a Predefined Ticket in Alto’s POS, go to the Ticket area and tap the Open Tickets button on the bottom.

2. Choose an open ticket from the list to edit.

3. Next, click the vertical ellipsis (⋮) on the top right corner and choose an action “Void ticket”, “Print Bill”, “Edit Ticket”, “Merge Ticket”, “Split Ticket”, or “Assign Ticket”.

4. By choosing “Edit Ticket”, you can edit or enter new info in the comment section of the ticket or convert it to a custom ticket. Tap the Save button to save changes.

1. Click Charge from the sale screen and tap the Split button.

2. Tap the ( + ) icon to create the number of partial payments. By default, Alto’s POS will split the total sum into even portions.

3. Next, you can choose the payment type for each payment.

4. Enter a custom amount for each payment option, if necessary and tap the Charge button next to each payment type to accept payment.

5. After successful charging, you will see a green check icon next to each payment option. Tap Done to finalize the transaction.

6. You can send separate receipts to the customer’s email address for each payment. Next, tap the Complete button to make a new sale.

1. In order to create open tickets, go to Back Office > Settings > Features and turn on Open Tickets toggle from the list.

2. From the POS sale screen go to the Ticket area and tap the Open Tickets button at the bottom left corner.

3. In the opened window, choose an open ticket from the previously saved tickets list.

4. Next, tap the vertical ellipsis (⋮) at the top right corner and choose action “Split ticket”.

5. In the next window, your original ticket will be shown on the left.

6. Tap items from the ticket on the left to move them to a new ticket on the right. Set an amount if necessary and tap Done to move the item.

7. Tap the (+) icon next to the new ticket to add a new additional ticket. After adding items to each new ticket, tap the Save button to save your tickets. Empty new tickets will not be saved.

8. Tap the vertical ellipsis (⋮) at the top right corner of a new ticket and choose action “Edit ticket” to add a comment to the ticket.

9. In the opened window, go to the Comment field and enter a person’s name or other comment and tap Save.

10. You can view and work with your newly split tickets by tapping the Open Tickets button from the Ticket area.

Note: All ticket details such as comments, modifiers, taxes and discounts applied to each item or the whole original ticket will be transferred to newly split tickets.