Alto's Documentation

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How to issue a refund in Alto’s POS

  1. To issue a refund on the Alto’s POS app, go to the receipts list by tapping the ‘Receipts’ button in the POS menu.

2. From the list of receipts, choose the one that needs to be refunded.
Click the vertical ellipsis (⋮) on the top right corner of receipt window and tap the ‘Refund’ button.

3. Tap the item to be refunded from the receipt on the left side, and it will appear on the ‘Refund receipt’ on the right. Then tap the ‘Refund’ button at the top-right.

4. In the receipt list, the refunded receipts will be marked in red text.

You can issue a refund only when the device is connected to the Internet.
The stock of the items will be increased by the quantity that has been refunded.
You can process a refund of the receipts issued on other POS from the same store.